FREQUENTLY ASKED QUESTIONS

Let us help you bring your vision to life. We're always happy to work with customers to develop the perfect design. With your ideas and our experience and knowledge, anything is possible. 

How do I place an order?

You may place an order via email, telephone, or in person at our physical location. Click here for our contact information.

Before you place an order, please be certain you have all the information regarding the sizes and quantities, garments and decorations for your project.

 

A deposit is required for all new artwork and orders. You will be notified of the deposit amount. The deposit will be applied toward the balance of your order.

 

After your order is processed, you will receive a quote approval email. Please carefully review the information to assure that we have it correct.

 

Once your quote has been approved, there cannot be any changes or cancellations. If there are any additions or changes, the printing process may be delayed. You will be notified if this is the case.

You will be provided with artistic mock-ups of your order showing exactly how and where we will decorate your garments. You will be asked to approve these mock-ups, and we will not proceed with the order until you have. Once approved, we will produce your garments to these specifications.

When will I receive my order?

Our standard turnaround time is 10 business days from the date your final order is confirmed and the deposit paid.

Rush delivery is available at no extra charge. However, our ability to rush deliver is entirely dependent upon our current production schedule and garment availability. We will always let you know when your order will be ready. You will receive a phone call and/or email when it is complete.

If any changes are made to the original order, production time may be delayed. You will be notified if this is the case.

How and when can I pay?

We accept cash, money order, cashier’s check, personal check, and Visa and Mastercard credit/debit cards. You can pay your deposits and final payments in person or online using our payment portal.

Final payment is due when you pick up your order. Any deposits previously made against the order will apply.

 

Payments via purchase order are offered as a convenience exclusively for qualified institutions, such as universities, government entities, and large corporations with established PO systems and good payment history.

 

A $25.00 charge will apply to all returned checks.

What are my garment options?

We screen print short sleeve tees, long sleeve tees, tank tops, sweatshirts, hoodies, jackets, sweatpants, shorts, bags, and more.

We embroider tees, shirts, polos, jackets, sweatshirts, totes, book bags, blankets, hats, caps, and more.

 

To view a full line of products and apparel, click here. If you're not sure what you're looking for, or would like to see a sample, please feel free to contact us.

 

We do not hold inventory at our location; instead, we purchase exactly what you need for your order. Any order cancellations will therefore be subject to a restocking fee of $25.00 minimum. This is determined by our vendors.

 

Size charts and spec sheets are available for all brands and styles. If you are uncertain about a size, please ask. 

I would like to provide my own garments. Is this acceptable?

We do accept certain customer supplied items for embroidery and some vinyl applications. We take great care in handling your merchandise; still, machine and/or operator error can occur. While we do not anticipate any problems with embroidering on customer supplied garments, we will not be held responsible for damages to the garments incurred by the embroidery process.

We cannot accept customer supplied garments for screen printing or direct-to-garment printing. The ink reactions and the application of heat in these production processes can damage garments, requiring that we source appropriate garments for these methods.

How is price determined?

Several factors determine the price of screen printed garments:  

Total quantity of garments ordered.*

Garment style and material.

Garment color; dark colors may require additional press passes.

Number of ink colors printed on the garment.

Number of locations printed on the garment; front, back, sleeves, etc.

Several factors determine the price of embroidered garments:  

Total quantity of garments ordered.*

Style and material of garment.

Stitch count of the logo. This is the number of stitches used to embroider the design.  

* We offer quantity-based savings. Custom printing and embroidery requires significant setup; when we are able to use one set-up for a large quantity of garments, we save time and are able to pass the savings onto you.

For a more detailed discussion of these cost drivers, click here.

What are set-up and digitizing fees?

Set-up fees reflect the time and materials associated with creating a new custom design and getting it into production. Art fees generally include our graphic designer's time and expertise, while film charges and screen prep cover the cost of producing new films, and the creation of new screens, one for each ink color for each decoration.

Digitizing fees cover the cost and time of transforming your design into a format that is compatible with our embroidery software and sewing out the design to assure it meets our quality standards.

Direct-to-garment set-up fees cover the effort to review art files and prepare for printing and also test printing of the design before production.

Each of these fees are only applicable the first time we print/embroider a design. There are no set-up/digitizing fees associated with reorders of the same design.

What is an order minimum? How is it determined?

Order minimums, which are specific to screen printing, is the minimum quantity of garments you must order per project and are required  because of the significant set-up times associated with custom printing.

 

For screen printing, the minimum is 6 garments per color, per side. For example, if a design is a 1-color front and 2-color back, the order minimum is 6 x 3 = 18. We always include order minimums on pricing information and invoices so you don't have to do the math.

 

There are no order minimums for embroidery, vinyl or direct-to-garment, but orders of 6 garments or less are more expensive.

What if I want the same design printed on several types of garments?

We are happy to let you mix and match garment styles and colors! There are a few things to keep in mind:​

 

Different garment styles will have different prices, depending on their material and fit.

 

It is unwise to print a light colored logo on a light garment and a dark logo on a dark garment. These situations may require an ink color change, in which we print the same logo with a different ink color. A color change fee of $12.00 per ink color change per side will apply.

Do you accept returns?

We will accept returns only if the product is defective or damaged. Every precaution is taken to ensure your order is correct.

Please follow washing instructions on garment and do not iron imprinted area! We will not be responsible for improper handling.

I am tax exempt. What do I need to do?

We are required by law to collect sales tax on sales of goods unless we have a properly completed and signed West Virginia Sales Tax Exemption Certificate. Please let us know if you are tax exempt and email, fax, or deliver a physical copy of your WV Sales Tax Exemption Certificate.

 

If we are notified by any State taxing authority that the exemption certificate is not valid for any reason, we reserve the right to collect sales tax and additionally seek immediate reimbursement from you, which you agree to pay promptly, for any sales tax we are required to remit on your behalf.