FAQ

Our goal is to provide you with a simple, accessible, and hassle-free ordering experience. Below are some frequently asked questions and general information regarding our services to help you through the process. If you have any further questions or wish to begin your custom journey, feel free to contact us. We deeply appreciate your patronage.

How do I place an order?

You may place an order via email, telephone, fax, or at our physical location. Click here for our contact information.

Before you place an order, please be certain you have all the information regarding the sizes and quantities you need.

A deposit is required for all new artwork and orders. You will be notified of the deposit amount. The deposit will be applied toward the balance of your order.

After your order is placed, you will receive a confirmation email. Please carefully review the information and let us know we have it correct.

Once your order has been confirmed, there cannot be any changes or cancellations. If there are any additions or changes, the printing process may be delayed. You will be notified if this is the case.

When will I receive my order?

Our standard turnaround time is two weeks from the date your final order is confirmed (and the deposit paid, if applicable).

Rush delivery is available at no extra charge. Our ability to rush deliver is entirely dependent upon our current production schedule. We will always let you know when your order will be ready. You will receive a phone call and/or email when it is complete.

If any changes are made to the original order, production time may be delayed. You will be notified if this is the case.

How and when can I pay?

We accept cash, money order, cashier’s check, personal check, and Visa and Mastercard credit/debit cards.

Final payment is due when you pick up your order. Any deposits previously made against the order will apply.

Payments via purchase order are offered as a convenience exclusively for qualified institutions, such as universities, government entities, and large corporations with established PO systems.

A $25.00 charge will apply to all returned checks.

What are my garment options?

We screen print short sleeve tees, long sleeve tees, tank tops, sweatshirts, hoodies, jackets, sweatpants, shorts, bags, and more.

We embroider tees, shirts, polos, jackets, sweatshirts, totes, book bags, blankets, hats, caps, and more.

To view a full line of products and apparel, click here. If you're not sure what you're looking for, or would like to see a sample, please feel free to contact us.

We do not hold inventory at our location; instead, we purchase exactly what you need for your order. Any order cancellations will therefore be subject to a restocking fee of $25.00 minimum.

Size charts are available for all brands and styles. If you are uncertain about a size, please ask. Basic styles are in stock and available to check for sizing.

I would like to provide my own garments. Is this acceptable?

As of January 2011, we no longer screen print customer supplied garments.

We do accept certain customer supplied items for embroidery. We take great care in handling your merchandise; still, machine and/or operator error can occur. While we do not anticipate any problems with embroidering on customer supplied garments, we will not be held responsible for damages to the garments incurred by the embroidery process.

How is price determined?

Several factors determine the price of screen printed garments:

Total quantity of garments ordered.*
Garment style and material.
Garment color; dark colors may require additional press passes.
Number of ink colors printed on the garment.
Number of locations printed on the garment; front, back, sleeves, etc.

Several factors determine the price of embroidered garments:

Total quantity of garments ordered.*
Style and material of garment.
Stitch count of the logo. This is the number of stitches used to embroider the design.

* We offer quantity-based savings. Custom printing and embroidery requires significant setup; when we are able to use one set-up for a large quantity of garments, we save time and are able to pass the savings onto you.

What are set-up and digitizing fees?

Set-up fees are our way of recovering the time and materials associated with creating a new custom design. This includes our graphic designer's time and expertise, new films, and the creation of screens.

A digitizing fee recovers the cost of transforming your design into a format that is compatible with our embroidery software.

Each of these fees are only applicable the first time we print/embroider a design. There are no set-up/digitizing fees associated with reorders of the same design.

What is an order minimum? How is it determined?

An order minimum is the minimum quantity of garments you must order per design. We must enforce order minimums because of the significant set-up times associated with custom printing and embroidery.

For screen printing, the minimum is 6 garments per color, per side. For example, if a design is a 1-color front and 2-color back, the order minimum is 6 x 3 = 18. We always include order minimums on pricing information and invoices so you don't have to do the math.

There are no order minimums for embroidery, but orders of 6 garments or less are more expensive.

What if I want the same design printed on several types of garments?

We are happy to let you mix and match garment styles and colors! There are a few things to keep in mind:

Different garment styles will have different prices, depending on their material and fit.
It is unwise to print a light colored logo on a light garment and a dark logo on a dark garment. These situations may require an ink color change, in which we print the same logo with a different ink color. A color change fee of $7.50 per ink color change per side will apply.

Do you accept returns?

We will accept returns only if the product is defective or damaged. Every precaution is taken to ensure your order is correct.

Please follow washing instructions on garment and do not iron imprinted area! We will not be responsible for improper handling.

I am tax exempt. What do I need to do?

We are required by law to collect sales tax on sales of goods unless we have a properly completed and signed West Virginia Sales Tax Exemption Certificate. Please let us know if you are tax exempt and email, fax, or deliver a physical copy of your WV Sales Tax Exemption Certificate.

If we are notified by any State taxing authority that the exemption certificate is not valid for any reason, we reserve the right to collect sales tax and additionally seek immediate reimbursement from you, which you agree to pay promptly, for any sales tax we are required to remit on your behalf.